FAQs

Find answers to many common questions below

Product Information

Is SFF (Special Formulated Foam) safe for Nitrocellulose lacquer finish?
HERCULES takes great pride in providing you with the highest quality and most trusted stands in the world. HERCULES had conducted numerous trials on our SFF foam and is pleased to conclude that the foam does NOT react with the large majority of popular instrument finishes on the market, including Nitrocellulose. These trials included subjecting an assortment of high end and budget friendly instruments on our variety of stands to punishing heat, bitter cold and common room temperatures for periods of up to six months without disruption.

However, each instrument manufacturer has their own formulation of Nitrocellulose, with varying proportions of the chemical agents involved. There are thousands of variations of lacquer in use in today’s instrument manufacturing processes, making it impossible to test them all. Therefore, to maintain the level of respect and support your valuable instrument deserves, we recommend you refer to your instrument's owner’s manual for more information regarding the proper storage of your instrument.

Where To Buy

Can I buy directly from HERCULES?
You can only purchase HERCULES Stands through an Authorized HERCULES Dealer.
How can I find music stores that carry HERCULES products?
Our helpful Dealer Locating Tool is the quickest way to find an Authorized HERCULES Stands Dealer near you.

Warranty Information

I had a part break, what do I do?
For Warranty Claims or questions we encourage you to communicate with your local HERCULES Dealer or email HERCULES directly at: service.usa@khsmusic.com

See the HERCULES Warranty Page for full details.

Artist Sponsorships

Who is on your artist roster?
For a complete list of HERCULES Artists and Educators, click here.
Who should I talk to about an artist endorsement?
Dear Artist,

Thank you for your inquiry into the HERCULES Artist Sponsorship Program. Your interest in partnering with a brand you trust is genuinely appreciated. However, we are not accepting unsolicited artist sponsorship requests at this time. Thank you again for your trust and support.

Kind Regards,
The HERCULES Artist Relations Team

Company

Do you have any job openings at HERCULES?
For employment opportunities with KHS America click here.
How can I contact HERCULES directly?
There are several simple ways to contact HERCULES Stands.
 
For Warranty Claims or questions we encourage you to communicate with your local HERCULES Dealer or Email HERCULES directly at: service.usa@khsmusic.com
 
If you are interested in elevating your business to an Authorized HERCULES Dealer or need assistance for sales related inquires please Email: hercules.usa@khsmusic.com
 
KHS America is the proud distributor of HERCULES Stands in the USA.
 
KHS America
12020 Volunteer Blvd
Mt. Juliet, TN 37122
What is your Privacy Policy?
Hercules Stands in the USA is under the KHS America Privacy Policy. To review our privacy policy including our use of cookies, please visit khs-america.com/privacy.

Still need help? Email Us.